Sunday, 14 October 2012

Registering for the forums

One of the most common emails we receive is from people who have newly registered for either the War Graves Project or the Memorials Project and haven't received their confirmation of account activation.

The way the forums are set up, we have to manually activate every new member. By doing this we avoid having any malicious members posting spam or offensive links. We usually get a large number of new members who are nothing more than spam, and while their links appear in the user profiles, by manually activating every member it means that their rubbish is not allowed to infect the main part of the forum.#

However, what this means is that the automated process does not complete, and so the email confirming that a new members profile has been activated is not sent out.

We usually check the list of members every couple of days, and activate any genuine new members and delete spammers at that time.

So...if you're a new member, and you're still waiting for your email confirming your account is active, we would suggest trying the following:

1. visit the forum and try to log in. You may find your account is already active.

2. If it isn't wait another day or so. We try to check every day or so, but occasionally we aren't able to.

3. If you're still waiting after a week or more, then please email us at - let us know when you joined, and what your username is. We'll look into it and get back to you ASAP.

What we find is that sometimes people reply to the initial welcome email they get. We'd suggest you DON'T do that - that has your account details INCLUDING YOUR PASSWORD. While we have no intention of giving out your password for any reason, we usually have no access to these and have no need to know it. If you MUST reply using the initial email, please check the text and REMOVE your password.

One other thing - registering to use the forum is not the same as joining the Research Group. If you want to join the Research Group (and have access to any research material, and to find out first about any new projects we might have) then you can join us by visiting this page and clicking the email link and filling in your details. We'd love to have you on board!

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